A particularly challenging part of this engagement had to do with varying access levels/user accounts, which dictated what content (or even entire sections of the application) were visible or accessible to the user. This involved creating different states for prototype screens that changed depending on the user’s access level.
Other enhancements introduced as part of this projects include:
Simplifying processes by introducing multi-step flows for everyday tasks like uploading documents, sending correspondence or scheduling meetings
A responsive design, allowing bank members to access the extranet on any device type