FedEx’s Small Business Center is a subdomain of FedEx.com, emphasizing content marketing and soft-selling FedEx services to small business owners via useful shipping tips and educational articles. Through a digital agency partner, we worked with FedEx in Canada and the U.S., focusing on improving the overall user experience for customers and prospects and optimizing specific pages for conversion.
In the client’s words, there was “something wrong with our Small Business Center website, but I can’t articulate what it is.” This statement initiated a detailed UX audit through which I evaluated the current website and proposed numerous updates to improve content engagement and ultimately nudge users to conversion points.
This project was unique because it was conducted while FedEx was undergoing a complete redesign of its global property, Fedex.com. As a result, our findings and recommendations needed to be tempered with many unknowns surrounding the final visual design and launch dates.
We further supported the small business team by preparing UI designs and iterations on the Fedex.com home page to explore various methods to highlight the Small Business Center's content offering and engage small business owners visiting the .com website.