services

Customer research

Creating an optimal customer experience not only requires an understanding of who your target audiences are but just as importantly, how your products and services are actually being experienced.

Through 1:1 interviews, workshops, field observation and surveys, our research activities provide valuable insights around pain points, challenges and opportunities.

Get a complete picture of your users, their needs and how to best meet them.

We would love to hear from you. Contact us to set up a free 30-minute consultation to discuss how we can shape this solution to meet your business needs.

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Sample activities + deliverables

Persona development and user needs analysis

Customer research report tailored to the situation and context

Design solution insights drawn from user needs

Explore our complete list of services

We provide a wide range of user experience and digital marketing services, accustomed to working with our clients through large scale, end-to-end solutions or quick single-service engagements.

Strategy + research

Competitive research and analysis User experience strategy Customer research Customer journey mapping Personas and user stories

Audits + expert reviews

Heuristic UX audits Conversion audits Content audits

Digital design

Information architecture High-fidelity prototyping UI + interaction design Front end development Design systems + style guides

Testing + validation

Card sorting Tree testing Web + app usability testing A/B testing First click testing

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