Heuristic user experience audits
Our heuristic user experience audit is a highly-structured methodology that uses a proprietary, 250+ indicator workbook to highlight key UX barriers such as usability issues, underperforming content, and bumps along the user journey. This comprehensive approach allows us to identify and prioritize areas of your digital platform that need attention.
Here are some of the benefits you can expect from our heuristic user experience audit service:
- Gain a comprehensive understanding of the user experience of your digital platform
Our heuristic user experience audit provides a comprehensive understanding of the user experience of your digital platform. We evaluate every aspect of the user experience, from navigation and content to visual design and interaction.
- Identify key UX barriers and areas for improvement
Our audit methodology is designed to highlight key UX barriers and areas for improvement. This includes identifying usability issues, underperforming content, and bumps along the user journey.
- Receive actionable feedback to improve the user experience
Our heuristic user experience audit provides actionable feedback that can be used to improve the user experience of your digital platform. This includes detailed recommendations for addressing challenge areas individually.
Here are the steps we take to deliver our heuristic user experience audit service:
- Define audit objectives and goals
Before we begin any audit project, we work with you to define clear audit objectives and goals. This ensures that our audit is aligned with your business goals and objectives.
- Conduct the heuristic user experience audit
We conduct the heuristic user experience audit using our proprietary, 250+ indicator workbook. This comprehensive approach allows us to identify key UX barriers and areas for improvement.
- Analyze audit findings and produce recommendations
Once we have completed the audit, we analyze the findings and produce detailed recommendations for addressing challenge areas individually. We use thematic categories in our findings reports to provide scoring rationales and examples on how they can be improved.
- Prioritize recommendations and create a roadmap for implementation
We work with you to prioritize the recommendations that are most important for your business and create a roadmap for implementation. This includes taking into account resource availability, budget, and other business decisions that will impact the sequence of activities.
- Provide ongoing support and guidance
We provide ongoing support and guidance to help you implement the recommendations and improve the user experience of your digital platform.
When we conduct an audit for you, your score is only a starting point. It exposes areas of your digital property that need attention, but that only gives you part of the picture. At project completion, we'll work with you to plot a course on implementing recommendations and optimizing your digital platform.
Learn more about our UX auditing services here.
We're here to help win. Get actionable feedback to improve your digital platform.
We would love to hear from you. Contact us to set up a free 30-minute consultation to discuss how we can shape this solution to meet your business needs.Get in touch with us
Sample activities + deliverables
Findings summary and scorecard
Heuristic audit workbook with commentaries and observations
Deep-dive analysis with detailed recommendations
Implementation roadmap, prioritized by level of effort and projected impact