services

Heuristic user experience audits

A heuristic user experience audit is a highly-structured methodology to obtain actionable feedback for organizations to improve the UX of a digital platform. We use a proprietary, 250+ indicator workbook that highlights key UX barriers such as usability issues, underperforming content, and bumps along the user journey. Best of all, it sets the stage for you to move right into enhancements and optimization.

When we conduct an audit for you, your score is only a starting point. It exposes areas of your digital property that need attention, but that only gives you part of the picture. The real value comes from our scoring analysis and producing detailed recommendations to address challenge areas individually. We use thematic categories in our findings reports to provide scoring rationales and examples on how they can be improved.

Lastly, we work with you to identify the recommendations you'd like to move forward with and prioritize them. We visualize the implementation of these activities in a roadmap that is informed by resource availability, budget, and other business decisions that will impact the sequence of activities.

Learn more about our UX auditing services here.

Get actionable feedback to improve your digital platform.

We would love to hear from you. Contact us to set up a free 30-minute consultation to discuss how we can shape this solution to meet your business needs.

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Sample activities + deliverables

Findings summary and scorecard

Heuristic audit workbook with commentaries and observations

Deep-dive analysis with detailed recommendations

Implementation roadmap, prioritized by level of effort and projected impact

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We provide a wide range of user experience and digital marketing services, accustomed to working with our clients through large scale, end-to-end solutions or quick single-service engagements.